GoodWay Case Study | PDI CStore Essentials

Dilli is a store supervisor for GoodWay, a small chain of independently operated convenience stores that started in 2007. GoodWay manages 35 stores all over the East Coast and Midwest.

Challenges

Before using PDI CStore Essentials, GoodWay was struggling to keep track of all the services they were offering in their stores. They wasted a lot of time and money trying to collect data from their vendors and suppliers and compared everything with their bank reports. Making sure all the items in the stores were updated frequently with the correct price and quantity was also a big challenge.

Solutions

Dilli started with a PDI CStore Essentials trial account, after using a different service provider, which he felt just wasn’t enough for the complexity and the needs of his stores and teams. Starting with the inventory data management tools, Dilli soon found the features to be exactly what he was looking for—a one stop shop for all inventory, price book, reports and day-to-day operations.

Results

With PDI CStore Essentials live monitoring abilities, Dilli can see everything that is happening in all the stores and make informed decisions, whether it’s from his laptop or his mobile phone. He can do this from anywhere, and with the time and efforts he saves each day by not having to physically visit each store, he invests back into growing his business, like adding auto services.

“We love the live data in PDI CStore Essentials. We can track all the sales, activities, inventory changes and promotions. We can monitor employees actions, see voids and refund alerts in every single store from one dashboard and investigate any money loses, which allows us to minimize related issues.”

With the freedom to manage all stores activities from anywhere and anytime, Dilli has effectively optimized his time allocations, freeing more towards business initiatives, expansion opportunities and extra family time.

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