PDI CStore Essentials Blog

Your resource on modern convenience store management

Businesses of all types thrive on a present and attentive workforce. In the service and retail industry, however, managing staff can be a challenge. Unfortunately, your C-store is both! Whether helping customers to purchase lottery tickets, or managing a morning rush: your staff is important to your bottom line.

However, the industry is prone to suffering from last-minute staff cancellations.

Let’s face it: there are a lot of moving parts when it comes to running a convenience store. Between all the vendors, distributors, and various company reps, sometimes it’s amazing that you find time to do anything else.


Navigating the challenges of working with suppliers and distributors can be an exercise in futility. However, they don’t have to be. Here are some ways you can manage these tasks effectively, and keep your sanity in check!

Coffee is a staple product at gas stations and C-stores across the country. Because coffee has such a high markup, it can be a huge game changer for your business. However, finding new and innovative ways to increase your coffee sales that go beyond promotions and loyalty club cards can be challenging. Here are some tips to help you boost the coffee sales at your c-store.

It may sound surprising, but not all store owners have invested in a POS system. In fact, it’s estimated that many small business retailers have not invested in POS systems for their business, despite annual cost reductions of at least 10% after implementing them.

Let’s talk about C-store data protection for a second. We’ve all heard of hackers and thieves preying on customers, but what is it they’re after? Credit card number? PINs? Passwords? The answer is “all of the above.” It seems that hackers and thieves will stop at nothing to get after your customer’s precious data.

With summer right around the corner, C-store owners may notice a shift in their sales to accommodate the warmer weather.  As customers gear up for road trips, C-stores are the perfect pit stop for snacks, fuel, and bathroom breaks, so it’s important to be prepared. 

With fresh and nutritious options catching as much speed as they are in the convenience store world, as an owner, you’ve probably considered jumping on the train. One of the biggest challenges you’ll have to overcome is ensuring that your customers don’t meet any of the widely-feared food-borne illnesses.

Running a convenience store is no simple task, and requires considerable attention when it comes to catering to the needs of your customers. This is because, in one way or the other, your livelihood and the future of your business depend on the level of satisfaction of your customers. How soon and often your customers choose to come back to your c-store after they have made a purchase is vital for any c-store’s growth.

However, some business owners tend to make a few blaring mistakes that drive away their customers and hurt their reputation. Make sure you avoid the following mistakes to ensure you have better customer retention rates.

When looking at the overhead costs of running a convenience store, you’ll see that the cost of managing labor takes a large chunk out of your cash flow. In fact, labor costs can amount to as much as 30% of all gross profit dollars.

With the average C-store having between 10 and 15 employees, managing your workforce usually isn’t the most fun part of the job. It is, however, an important part of your businesses nonetheless.

Thankfully, there are a few key things to keep in mind when interviewing and hiring your staff that can put you on the right track. After that, let technology ease your labor headaches and keep you going strong.

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