PDI CStore Essentials Blog

Your resource on modern convenience store management

The convenience store industry continues to evolve with the growing consumer demand, changing purchasing behaviors, and advancement in retail technology. Nowadays, c-store owners and retailers are continually on the lookout for effective ways for better convenience store management to cope with the changing landscape and increasing expectations of consumers.

If you want to survive today’s cut-throat competition, here are a few noteworthy shifts in the retail industry you must adapt in order to stay ahead of the curve and come out a winner. 

The C-store business is certainly changing in 2017. Innovative technology, more competition from larger brands, and a whole rash of new food trends are poised to make a big impact on the industry in the coming year, and beyond.

Delivering a consistent experience to your customer is a key part of convenience store management. Thankfully, there are a number of ways to go about this. By focusing on these areas, you can be sure you’re building your band positively, and delivering a consistent experience to your customers.

Late last year, Amazon continued its march into the private label business with the launch of their latest offering, Amazon Wickedly Prime. Featuring organic snacks, and with the promise to launch more products, Amazon has set its site on some frequent convenience store targets.

EMV Cards, or “chip cards,” have been around for a little while now. Your c-store or gas station has no doubt already been fitted with new chip card readers, and your customers are increasingly presenting chip cards for payment.

EMV cards represent a new step in the fight against credit card fraud and identity theft. Unfortunately, the technology behind them can be confusing, and many stores and even customers aren’t quite sure how they’re supposed to help.

It’s the mantra of every retailer: Providing customers what they want will keep them coming back and increase revenue. It sounds easy enough, but do you really know what your customers want? Or more importantly, do you understand them at all to know how to turn them into loyal customers?

Working with family can be a difficult experience. It can be hard to separate the employee/co-worker from the person you love and care about. At the end of the day, it can be a challenge managing a convenience store while trying to work efficiently alongside family members.

In a time where more companies are looking to streamline their processes and become more efficient, many c-stores and gas stations are still tethered to the old ways of printing receipts or taking stock of their inventory.

One of the biggest changes hitting the C-Store industry comes in the form of new technology. Like other businesses, new apps and programs are emerging to make business life a little easier. The C-Store and gas station industries are no different. New technology, including back office management software is here to help.

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